The Power of Deep Listening (Using Active Listening Skills)

This lecture provides an overview of the meaning, importance, and benefits of deep listening. It will increase the desire and motivation of students to learn the art of good listening. 

This lecture offers a road map for the course. Students will have a good idea of the overall structure of the course and what they can expect to gain from each section. 

You'll come away from this lecture with some practical strategies to increase your learning as you go through the course.

This lecture is a pre-course survey for you to assess your current listening skills. It's a chance to reflect and receive feedback about your proficiency. It's also an opportunity to identify some areas for improvement, which will help you be more focused as you go through the course. 

This lecture is an example of the consequences when we don't listening to employees in a work setting. 

An true-life example of the power of listening to an employee in a work setting.

An case study or example of the difference in a parent who does not listen and a parent who does listen to a child who has a problem.

An exercise to become better at noticing conversations and how well people are listening as well as the consequences of poor vs. good listening responses.

This lecture provides a model that encompasses the range of situations in which listening is appropriate and how listening differs between situations.

This lecture reveals the research on the importance of good listening at home and also gives you some steps for helping your children and family members become more emotionally literate.

This lecture helps you understand the place of good listening in marriage and offers tips to improve your listening skills in your marriage or relationship with your partner.

In a past exercise, you watched conversations between others to learn about good listening. In this exercise, you turn your focus on yourself. How well are you listening in some day-to-day, real-time conversations.

This is a recording of four couples participating in a small group exercise to help them become more aware of the dynamics of listening. You'll see examples of our typical, yet unhelpful responses as we're communicating. You'll be able to apply this to yourself.

In this lecture, we go over our natural and yet harmful responses when communicating with others. You'll get a good look at poor listening responses that you want to avoid.

This is a case study from a work setting. It's about a woman who has a bad day and is about ready to quit her job. You'll see how other people respond to her. 

You'll take a look at your support network. Who comes to you for support? What role do you play. To whom do you go for support? Do they support you in strengthening ways?

This is a real-life example of an employee who is testing the water to know how openly he can talk to his boss. You'll be able to see the impact that his boss has on his likelihood to open up and speak candidly.

Here are a few questions to think about the responses of the boss in the last lecture. What was the impact of the supervisors responses on Bob?

This is a do-over of the previous case-study. But this time the boss uses good listening. You'll see just how different the outcome is.

Here's an example of poor listening by a mother who is threatened that her daughter wants to stop playing soccer.

This is an example of a mother who listens to her daughter who wants to quit soccer. You'll see the power of her listening as the daughter opens up enough to talk to her mother about real issues.

In this lecture, you'll learn about getting to bedrock or solid ground during listening. You'll learn the characteristics of bedrock and why it is such an important milestone in your listening. 

You'll learn, in this lecture, that you don't always have to get to bedrock. Every conversation is not going to go deep. However, it is important to create the conditions of bedrock for people to feel safe enough to open up to you.

You will learn that positive assumptions lead to deep listening which leads to good outcomes. On the other hand, negative assumptions about people prevent listening which leads to poor relationship outcomes.

Learn the two primary goals of listening and why both are so important. You're listening will be better if you're aware of these goals.

Your will learn the process of listening, how to be a good listener. I cover the seven steps or keys as well as two questions to ask yourself that will make you a good listener.

I challenge you to get out there are practice what you're learning. There are so many opportunities to use the art of listening and you'll only get better through conscious practice.

Part of good listening is suspending your tendency to judge or evaluate what another is saying. You get the opportunity to turn poor listening responses to good listening responses in this exercise.

In this video I share a number of case studies or examples that demonstrate application of the listening skill. You'll see it applied to many different types of situations.

You will practice getting below the surface of what someone is saying to hearing the meaning behind their words. This is a critical aspect of good listening.

This a fun, true story about parents who listened to their son complain about life not being fair.

This is another look at the listening skill by a manager of a resistant employee.

Much listening takes place in groups. In this lecture, you'll learn to be a better listener by observing group dynamics.

Although listening is a foundation skill of good communication, it is not always necessary. In this lecture, I'll share some qualifications to listening, times when deep listening is not the best response.

You will learn how to move from deep listening into problem-solving.

You'll learn the Valuing Process or how to ask questions that help people explore consequences, identify what they want and take responsibility to get results.

You'll watch a mother not only listen to her upset daughter but move from listening to asking questions to help her daughter think through how to solve her problem.

This lecture is a demonstration of a husband asking valuing questions to help his wife think through how she'll handle a difficult challenge at work.

Here is an example of using the valuing questions with Joni, the employee from earlier in the program. Her boss asks her questions to help her move from feeling frustrated and hopeless to taking action and becoming more assertive.

I demonstrate that you don't have to always use valuing after deep listening. You can often ask these questions when others come to you with a problem, including on the job when employees want to shift responsibility from their shoulders onto the boss.